2019年大学英语四级写作练习题：投诉信

2019年大学英语四级写作练习题：投诉信

　　大学英语四级写作练习题

　　假设你是李明， 你在某超市买了一盏台灯，但是发现产品有问题，同时你对超市的服务态度也非常不满。请写一封投诉信给超市经理描述这件事，并要求给予解决。

　　大学英语四级写作参考范文

　　A letter to the Manager of a Supermarket

　　Dear Sir / Madam,

　　I am writing to complain about the desk lamp I bought rom the electric appliance department of your supermarket three days ago.

　　The lamp looked under good condition upon purchase. Unfortunately, I was astonished to find it incapable of working when I went back home. So I took the lamp to the center of refund and replacement of your supermarket requesting a solution. Quite to my surprise, the receptionist lady was so impertinent that she refused to listen to my explanation and simply concluded that it was my fault. Realizing the impossibility to communicate with her, I figure out that the best way is to write to you directly.

　　As the lamp is under warranty, I am requesting an urgent replacement and would appreciate your arranging this as soon as possible. Besides, I strongly suggest that you attach great importance to the quality of your supermarket’s service. I believe that it is against your original intention to lose a once loyal customer owing to this issue.

　　Sincerely,

　　Li Ming

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