15: in the last eight years, Concordia has .
A made over 80.000 employees reduncdant.
B completed a period of downsizing.
C reduced its workforce of 80.000 by 35%.
D given 35% of departing employees voluntary redundancy.
16 from Concordia’s point of view, the role of communication is to .
A win employee support before going ahead with the changes.
B change the company’s core activities.
C emphasise the positive aspects of the changes.
D explain the need for the changes.
17 what does research show about most employees’ response to change?
A they expect it to have a bad effect on the company.
B they feel completely powerless.
C they become less loyal.
D they fell they have been treated unfairly.
18 Concordia’s communication process mainly relies on.
A printed communication.
B departmental heads.
C personal communication.
D a separate, specialized unit.
19 According to the writer, what is the guiding ;principle about giving information within an organization?
A Never make promises about future developments.
B Give people an overall view at the earliest possible stage .
C always include plenty of hard information .
D Hold back until all the details can be provided .
20 which of the following would be the most suitable title for the article?
A employee attitudes to company communication .
B making company communication more effective .
C Researching company commmucation .
D Making employees feel less powerless .
参考答案： 15 A 16-20 CDCBB.
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