Part Five
Questions 34 – 45
In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text.
For each number 34-45, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet.
Milair - Letter of Apology
Dear Customer
34.Over the last two years Milair has been experienced unprecedented growth. Whilst we are
35.delighted at the increasing popularity of our products, this success has brought with
36.it some problems. Even though with over 450 trained customer service staff ,our telephone
37.answering standards have fallen on a number of occasions, particularly during July and
38.August. The vast majority, of our customers have continued so to receive a good quality of
39.service, but some have experienced b.~ a service well short of their, and our, expectations.
40.As a result. we are speeding up our recruitment program to have the more people available
41.to take 3'our calls. We are also making much greater use of automated telephone technology.
42.As Managing Director of Milair, I want to take this opportunity to contact with those of you
43.who have been affected and for assure you that my colleagues and I are dedicated to
44.delivering the highest possible standard of a service. I am confident that the steps we are
45.taking in will help us to do this, and apologize for any inconvenience caused. Yours sincerely
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