Information and communications are central to modem society and organizations. One approach to
understand the working environment is to consider an organization as a communications system. An
organization that has open lines of communication with valid, honest information going up, down, and
throughout the organization will be much more effective and a much better place to work than the
organization that attempts to restrict the flow of information or distort and deceive. When leadership
attempts to keep workers in the dark, workers tend to become distrustful. This undermines their
cooperation.
It is easy to understand the value and importance of open, honest communications and valid information.
Yet, few organizations are able to function in this manner. In the long run, poor communication will
undermine the entire organization. Restricting communication and distorting information are symptoms of
short-range thinking. We must avoid these stupid, short-sighted traps and constantly strive for an open
communications system with objective information.
译文：信息和沟通对现代社会和企业组织是非常重要的。了解工作环境的一个方法是把一个企业组织看作一
个沟通系统。一个企业组织如果具有公开的沟通渠道，信息真实可靠，以及全方位沟通，那么其工作效能
将会更高，在这里比在一个企图封闭信息沟通或曲解甚至欺骗的企业组织中更适宜工作。领导层如果让员
工蒙在鼓里，员工就会对领导不信任。这就破坏了他们的合作。
懂得开诚布公沟通的价值和重要性是不难的。然而，能够这样做的企业并不多见。从长远来看，不良
沟通，会破坏整个企业组织。限制沟通和曲解信息是鼠目寸光的做法。我们必须摆脱这些愚昧、短视的束
缚，致力于营造一个确保客观信息为基础的沟通体系。
