督办问责机制
monitoring and accountability mechanism
汉译英：
优化政务服务便民热线，不仅要方便群众拨打，更要优化流程和资源配置，强化技术支撑，实现热线受理与后台办理服务紧密衔接。
要健全接诉即办和督办问责机制，确保企业和群众反映的问题和合理诉求及时得到处置和办理，使政务服务便民热线接得更快、分得更准、办得更实。
Optimized hotlines shall be convenient for people to access. Procedures and resource allocation should be refined, and technical support should be strengthened to better align hotline operations with related handling services.
A sound mechanism to efficiently deal with complaints, as well as monitoring and accountability mechanisms, shall be established to see that problems and reasonable demands raised by businesses and people are properly handled in a timely manner, and to ensure that government service hotlines can be swiftly accessed, public concerns be more accurately referred to relevant departments and things get done efficiently.
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