Reducing Staff Turnover
The consultancy firm you work for has been asked to advise a client company which currently has a problem in keeping staff. You have been asked to prepare ideas to help the client company to keep staff turnover low. Discuss the situation together, and decide:
l how could the client company recruit the appropriate applicants
l what sorts of benefits would encourage staff to stay
减少员工流失
你们在一家咨询公司工作，某公司人员流失严重，到你们所在的公司咨询。公司让你们出主意，帮助客户减少员工流失。讨论并决定：
l 客户如何才能招聘到合适的人选
l 什么样的福利能鼓励员工久留
A: You see, in the past year one of our clients kept losing staff and suffered a heavy loss. They worry a lot and turn to us. Have you got any constructive suggestions?
B: Yes. Our client should first examine their staff recruiting. There must be something wrong with their recruiting practice.
A: Why?
B: You know, keeping staff turnover low begins with hiring staff members who are a good match for the practice and the position. So it can be beneficial for the client company to change its idea from “ attracting and retaining the best employees” to “ attracting and recruiting the best employees”
A: Good idea! By recruiting the appropriate new staff, our client builds the employees’ commitment and retention will necessarily follow.
B: Exactly.
A: Then how to recruit the right staff is crucial to our client.
B: Yes. To recruit the appropriate new hires, it’s important to advertise the job vacancy in the newspapers and magazines targeting at the ideal candidates.
A: To ensure that a candidate’s skills match the job, it’s also important to limit the conditions and requirements of candidates on the job advertisement.
B: Yes. Besides, it’s better for our client to conduct thorough reference checks and find out why a candidate left a previous job.
A: Yeah, that’s important. Still there are other contributable factors that our client should consider, such as providing information of the current state of their future work environment, offering staff with proper training, talking to staff members and solving problems as they emerge. All these can be important in keeping staff turnover low.
B: You are right. Furthermore, the client company should strive to provide superior leadership in their practice, such as keeping communication lines open, periodically taking time to examine the workplace from the employee’s perspective, and continually seeking to improve it.
A: Yeah, that will help to create and maintain a place where people want to work and stay. In addition, giving the employees a sense of empowerment should not be ignored.
B: For example?
A: Such as providing a breathing space to take risks, to use their own best judgement and to be accountable for the decisions they’ve made etc.
B: Yeah, that surely works.
A: 你知道，过去的一年我们的一个客户持续失去员工并且遭受了重大的损失。他们非常担心并且求助于我们。你有任何建设性建议么?
B：是的。我们的客户首先应该检查他们的人员招聘。他们的招聘实践中一定存在一些问题。
A：为什么呢?
B：你知道，保持员工的低流失额开始于工作人员为了与实践和职位相匹配。因此，把客户的观念从“吸引和保留最优秀的员工”转变到“吸引和招募最优秀的员工”，这样做能给他们带来好处。
A：好主意。通过招募合适的新员工，我们的客户建立员工的忠诚度，留住员工也一定不成问题。
B：确实是这样。
A：然而，对我们的客户来说关键是怎样招募合适的员工。
B：是的。为了招募合适的新雇员，在报纸和杂志上针对理想的候选人刊登招聘信息非常重要。
A：为了确保候选人的技能与工作相匹配，在招聘广告上明确所需候选人的条件和需求也非常重要。
B：是的，除此之外，对我们的客户来说，最好对参考目录做彻底的检查并且找出候选人离开前任工作的原因。
A：是的，那很重要。也有其他建设性的因素需要我们的客户来考虑，比如，提供关于目前状况以及他们未来工作环境的信息，为员工提供适当的培训，与员工交谈并解决他们发现的问题。所有这些对保持低流失率很重要。
B：是的。而且，客户公司应当尽力为高层领导人提供实践，比如开设在线交流，阶段性的花时间去从员工的角度去检查工作场所，并且不断地寻找改善方法。
A：是的，那会帮助我们去创造和保持一个员工愿意工作和生活的场所。另外，给员工一种权利感也不应被忽视。
B：举个例子?
A：例如给员工提供自由的空间去承担风险，运用他们最明智的决断且要为他们所作的决定负责人等等..
B：那些方法一定管用。
(1) Do you think it will be easier for people to work abroad in the future?(Why?/Why not?)
你认为将来人们到国外工作的机会会更多吗?(为什么?)
Yes, I think so. With the combination of technology advances and increasing globalization, more and more people will have chances to work in other countries.
(2) Which aspect of job are most interesting to you?(Why?)
你的工作在哪些方面最吸引你?(为什么?)
The opportunity for improvement of knowledge and skills are most important to me, since I have to competitive and employable in the labor market.
(3) Do you think you will spend your career working for just one company?(Why?/Why not ?)
你认为你会一辈子在一家公司待着吗?(为什么?)
No, I don’t think so. I belong to the race of nomads. I can’t imagine spending my whole life in one company and in one place. I just can’t stand tedious and dull life.
(4) Who, do you think, is easier to retain staff, large companies or small ones?(Why?)
你认为谁更容易留住人才，大公司还是小公司?(为什么?)
Large companies. Since large companies are more powerful in finance and experience to focus on not only the profit and development, but also the scientific management of human resources.
(5) What are the disadvantages to a company of high staff turnover?
员工流失严重对公司有何不利之处?
High staff turnover will induce replacement cost and training costs, increase workload, cause stress and tension, decline employee morale and decrease productivity.
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