2019年bec中级口语指导（13）

　　WHAT IS IMPORTANT WHEN ……?

　　Contacting clients by telephone

　　* Calling at the right time

　　* Listening carefully

　　【词汇&短语】

　　客户支持 clients support 打扰disturb

　　可供利用的available 热情的enthusiastic

　　令人反感的annoying 时间把握timing

　　【句型点击】

　　I am in the middle of…我正在忙着

　　To put it in another way..

　　….is the key point.

　　One of the best ways to…. Is…..

　　【参考范例】

　　When contacting clients by telephone, we have to cover the whole range of business matter in a limited time, so we have to be very brief and efficient in every minute available. As a matter of a fact, we talk all day, but how to talk is obviously a somewhat neglected art.

　　To be specific, firstly, you should make sure that you call your clients at the right time, because it is impropriate, impolite and very annoying to disturb your clients when they are in the middle of something. To put it in another way, the perfect timing is the key point. Secondly, when contacting clients by telephone you should listen carefully, because one of the best ways to show your respects to your clients is to become a good listener.

　　Thirdly, you need to have a positive attitude and to let your clients feel that you are positive and enthusiastic. Also, you can keep a harmonious circumstance between you and the clients. Of course, there are other details that you should pay attention to, such as do not hang up first. We often say that the details determine you will succeed or fail. Note that the details can help a lot to solve the problems effectively.