Telephone expressions
1) A Can I speak to Yan Lin, please?
B I’m sorry, the liner is engaged. Would you like to hold?
A No, that’s ok. I’ll call back later.
2) A I’m afraid Mr. Chiu is out of the office today.
B Ok. Can you take a message ?
A Of course. I’ll just get a pen and paper.
3) A Hello, Morris Industries.
B Can I have the sales department, please ?
A One moment. I’ll put you through.
4) A I’m afraid our computer are down at the moment.
B But I need the information by the end of today.
A Ok, I’ll get back to you as soon as I can.
B Thank you. I’d appreciate that.
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