Part I MULTIPLE CHOICES (10 points, 1 point each)
Choose the letter indicating the best choice to complete each sentence or answer each question.
1. Nonverbal symbols can ______ the verbal message.
A. reinforce
B. contradict
C. both A and B
2. The most frequent form of communication is ______.
A. speaking
B. listening
C. reading
3. When illustrating the steps in a new procedure,which of the following graphic aids can be best used ?
A. flowchart.
B. A line graph.
C. A map.
4. A description ______.
A. is a verbal and visual picture of something
B. is a series of events that take place over time
C. explains how to perform a task or do something
5. A ______ is used to illustrate changes in quantities.
A. pie chart
B. line graph
C. map
6. The pitch of your voice is ______.
A. the way your message sounds
B. its highness or lowness
C. the way in which you make a word sound
7. ______ tell readers how to do something.
A. Descriptions
C. Instructions
B. Resumes
8. Persuasive letters are organized in the ______ order.
A. direct
B. indirect
C. direct-indirect
9. The first step in any job search is to analyze _______.
A. your personal and career goals
B. your target market and company
C. your study and work experience
10. If the size of the audience listening to your presentation is small, _______.
A. you need a good sound system and effective visual aids
B. you should talk about the subject without introduction
C. you may be able to have more audience interaction
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