A survey on performance of our department which is Customer Service, was carried out amount employees and customers. A few findings are developed in this following report.
First of all, to start with positive points, it wasreported that management fosters team spirit, and itis well followed by employees. Moreover, excellentfeedbacks from our customers were received, theywere all fully satisfied with services provided tothem. In addition, sales results exceeded plan thisyear, which refect our effectiveness.
Secondly, unfortunately, there is still weaknesses which could be improved. For instance, thequestionnaire sent to employees outlines the lack of motivation within our team, people don’twork with gusto. Likewise, they all complain about a lack of communication betweenTechnical Service and Sales Department, which can affect our customers. Our competitors maytake advantage of it.
Finally, I am confident that we can achieve improvement. Regarding the lack of motivation Iwould recommend our Human Resources department to review their salary statements, indeed, Employees fell a bit of gap between their salary and the ongoing rate, thus pay peoplewhat they worth. Moreover, praise people and publically recognize their individualperformance and leader should define clearly each employee objectives.
In terms of communication, I suggest that our management leader start setting up regularmeeting including sales and technical people and foster open dialogue.
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执业药师执业医师卫生资格考试卫生高级职称执业护士初级护师主管护师住院医师临床执业医师临床助理医师中医执业医师中医助理医师中西医医师中西医助理口腔执业医师口腔助理医师公共卫生医师公卫助理医师实践技能内科主治医师外科主治医师中医内科主治儿科主治医师妇产科医师西药士/师中药士/师临床检验技师临床医学理论中医理论
