Question：Which of the following best describes a division of an organisation?

　　A. A team of customer focused experts.

　　B. A flexible group with local knowledge.

　　C. An area of functional specialisation.

　　D. A semi-autonomous building block of an organisation.

　　The correct answer is: A semi-autonomous building block of an organisation.

　　As organisations grow and become engaged in more and more diverse activities, it becomes beneficial to divide them into divisions, each with its own focus and responsibilities.

　　Divisionalisation is commonly based on geography, product or customer.

　　Question：When reading an article on stakeholders, Veronica is surprised at how many stakeholders there are and the 'stake' they have in the organisation. She is finding it difficult to distinguish between the various groups.

　　Which three of the following would be described as connected stakeholders?

　　A. Customers - want products and services.

　　B. Employees - want security of income and interesting work.

　　C. Central government - is interested in tax revenues and compliance with legislation.

　　D. Suppliers - will expect to be paid and will be interested in the future.

　　E. Shareholders - want a return on their investment.

　　The correct answers are: Customers - want products and services; Suppliers - will expect to be paid and will be interested in the future; Shareholders - want a return on their investment.

　　解析：Government is an external stakeholder, with an interest in taxation and compliance with the law. Employees are internal stakeholders since they are part of the organisation.

　　Note that internal and connected stakeholders are sometimes grouped together as primary stakeholders in that they have a contractual relationship with the organisation. In this analysis, external stakeholders are known as secondary stakeholders.