16.A.grown B.dropped
C.beaten D.made
解析：选A。考查动词辨析。根据空格后的数字对比可知，公司的收入增加了。故选A。
17.A.straight B.slow
C.hard D.seldom
解析：选C。考查副词辨析。根据上文可知，由于Semler调整了策略，公司的收入增加了，由此可推知，大家更加努力工作。故选C。A项意为“直接地”;B项意为“慢慢地”;D项意为“很少，不常”，均不符合题意。
18.A.perfect B.wrong
C.well D.late
解析：选C。考查词义辨析。根据“peer pressure”可知，在这种环境下，如果有人不好好工作，其他人也不允许这种情况继续下去。故选C，意为“出色地”。
19.A.trouble B.situation
C.pressure D.suffering
解析：选B。考查名词辨析。此处指“有人不好好工作”这种情况。故选B，意为“情况，局面”。A项意为“麻烦”;C项意为“压力”;D项意为“苦难，痛苦”，均不符合题意。
20.A.children B.teenagers
C.professors D.adults
解析：选D。考查名词辨析。根据上文中“Ricardo treats his workers like adults”可知，Semler按照对待成年人的方式对待员工，他期望员工能够像负责任的成年人那样去工作。故选D。
B
(2015·辽宁阜新二模)It is a timeproven fact that smile is a language.It is a universal language __1__ by the people of every nation，and the commonest way to show our __2__ will perfectly without saying anything.
One day I was shopping in a small town in California.It was my misfortune to be __3__ by a clerk who seemed most __4__ and not at all concerned about my intended __5__.I bought nothing，and walked __6__ out of the store.My anger __7__ with each step.Outside，standing at the corner，was a young man in his early twenties.His expressive eyes met and held mine，and in the next instant a beautiful，amazing __8__ covered his face.I gave in __9__.The power of that shining smile __10__ away all my anger，and I found the muscles in my own face happily __11__.“Beautiful day，isn’t it?”I said. Then，suddenly something inside me sent me turning back.“I really owe you a __12__，”I said softly.His smile deepened.But he made no __13__ to answer.A Mexican woman nearby stepped __14__ and said，“Carlos can’t speak English，”she volunteered.“Shall I tell him something?”At that moment I felt changed.Carlos’ smile had made a big person of me.“Yes，”my __15__ was enthusiastic and sincere.“Tell him ‘Thank you!’” “Thank you?”The woman seemed slightly __16__.“Just tell him that，”I insisted.“Surely，he’ll understand.”
What a smile!Although I have __17__ seen that young man again，I’ll never forget the __18__ he taught me.From then on，I became smileconscious.I practice it __19__，anywhere and everywhere，with everybody.This action on my part would always draw a goodnatured smile __20__.
【解题导语】 本文是一篇夹叙夹议文。一次不愉快的购物经历让“我”很愤怒，走出商场后，“我”遇到一位对“我”微笑的男子，他的微笑让“我”怒气全消，“我”由衷感激他的微笑。由此“我”领悟到，微笑是全世界通用的语言，它可以表达我们的善意。
1.A.learned B.known
C.understood D.done
解析：选C。考查动词辨析。根据常识可知，世界各国的人们虽然语言不通但是他们都能理解微笑的含义，因此微笑是一种世界各国人们都明白的全球化语言。A项意为“学会”;B项意为“知道”;C项意为“理解，明白”;D项意为“做”。故答案选C。
2.A.warm B.good
C.cold D.fresh
解析：选B。考查形容词辨析。根据常识可知，微笑表达的是善意，故此处应为“ our good will”，意为“我们的善意”。A项意为“温暖的”;B项意为“美好的”;C项意为“冷酷的”;D项意为“新鲜的”。故答案选B。
3.A.treated B.entertained
C.greeted D.served
解析：选D。考查动词辨析。根据上一句中“I was shopping”可知，“我”在购物，空格后面是“by a clerk”，由此可知，此处应指店员为“我”提供服务，因此用serve，意为“服务”。A项意为“对待，款待”;B项意为“热情款待”;C项意为“问候”，均不符合题意。故答案选D。
4.A.amazed B.warmhearted
C.unfriendly D.confused
解析：选C。考查形容词辨析。根据空格后的内容“and not at all concerned about...”，再结合上文中的“misfortune”可知，此处应指这个店员很不友好。A项意为“惊讶的”;B项意为“热心肠的”;C项意为“不友好的”;D项意为“迷惑的”。故答案选C。
5.A.purchase B.question
C.things D.complaint
解析：选A。考查名词辨析。根据上文可知，“我”在商场购物，故此处应用“purchase”，指这个店员一点也不关心“我”想买什么东西。A项意为“购买”;B项意为“问题”;C项意为“事情”;D项意为“抱怨”。故答案选A。
