B
Nowadays more and more traditional businessmen feel worried that growing e-commerce will decrease their share of the market.
According to a survey, 90% of some people's purchases are made on the computer .As they find that by being able to go shopping online and choose the things that they need, and have them delivered right to their doorsteps, they could no longer be bothered with driving, the crowds, the noise of that, and they usually get a better selection. But sometimes they are cheated only to get the things they hate.
Cornell University Marketing Professor Edward McLaughlin says traditional stores can keep their customers by offering goods like clothing, which customers may want to see and try on before purchasing, as well as items that are difficult to transport. He says some traditional stores are also pleasing pleasing customers with services such as setting up or repairing computers and other electronic equipment.
Traditional stores also offer social experiences that some shoppers enjoy. There is still a lot of emotion in the buying decision that takes place. Oftentimes, you need that last sense of "this is exactly what I want" before you part with money. And you can't al- ways get that online. It's a rather cold process.
As more and more people have Internet access and smart phones, online commerce is likely to continue its growth here in the United States and in other countries.
60. Traditional businessmen feel upset because .
A. people like to have their goods taken good care of
B. growing online sales will seize their share of the market
C. more and more young people purchase things on the computer
D. consumers can always get a better selection by shopping online
61. According to McLaughlin, some traditional stores are keeping customers by ______.
A. giving customers electronic toys as presents
B. making their goods better and cheaper
C. delivering goods to each doorstep
D. providing customers with extra services
62. From the fourth paragraph, we know that _ .
A. online shoppers tend to be friendly to each other
B. the process of shopping online is full of emotion
C. making buying decisions in traditional shops is difficult
D. some shoppers like the social environment in traditional stores
63. What is the author's attitude towards the future online commerce?
A. Optimistic. B. Doubtful. C. Worried. D. Concerned.
