2019年商务英语考试中级写作：抱怨索赔函
抱怨索赔函 (Complaint and Claim)
在贸易活动中，买卖双方因一方未履行所达成协议致使另一方蒙受损失，或者人们对购得的商品或得到的服务不满意时，可以向对方抱怨或提出索赔，以求问题得到尽快、妥善的解决。撰写此类信函时应注意：
1) 直截了当提出原定的条件，列举不满事实、理由以及造成的后果。
2) 明确提出解决的方法。
3) 语言有礼有节，语气坚决诚恳。
实例
Letter of Complaint
|
Dear Sirs,
The shipment of 850 copies of exam paper we ordered for delivery on 20 Jan. 2003 did not arrive until the morning of 22 Jan. (Only 2 hours before the exam.) It should have been sent to us 2 days before. Besides, too many typing errors were found here and there in the paper. The job is by no means satisfactory to us: 1) The late delivery is inexcusable, since we have made it very clear when we wanted the paper in hand. Our teaching staff were found in a tight corner—the exam was to be held on time but we had not got the paper on time. 2) The typing suggests that the job was done at the last minute and so carelessly without prudent time to check. We have here enclosed a copy with all the errors underlined. Since your typing and printing job and your delayed delivery don't meet our professional expectation, we are writing to inform you that we have to lodge a claim by suggesting that you make us an allowance of 20% on the invoice cost. Please call Miss Spring at extension 2123, if this request presents any problem to you. We look forward to your cooperation on this matter. Yours sincerely, _________________ |
常用套语
6.1. We have duly received the goods of your shipment, but unfortunately they are not in accordance with the sample.
我方已按时收到贵方发运的货物。然而不幸的是，它们与样品完全不符。
6.2. We are sorry to inform you that the delivery is far from being satisfactory.
很遗憾，我们不得不告知贵方：发货远不能令人满意。
6.3. The goods weigh short by... kilos / be short in weight by... kilos.
货物短重……公斤。
6.4. We regret to inform you that one of the cases of your delivery arrived in a badly damaged condition.
遗憾地通知贵方，运来的箱子中有一箱到达时严重破损。
6.5. ...be unfit to use ……无法使用
6.6. ...(be) below standard in quality... ……质量未达标。
6.7. ...we require a full refund for the delivery.
……我方要求对发货全额赔偿。
6.8. In support of our claim, we are sending you a survey report issued by the Commodity Inspection Bureau.
为了说明我方索赔理由，现寄上商检局的检验报告。
6.9. We are looking forward to your settlement at an early date.
希望贵方早日解决这一问题。
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