JUSTIFIED
Delivery of Order No. 39587
I refer to your letter of 16 July regarding the delay in delivery of your order for electronic components. I do hope that your company has not been too inconvenienced by this.
I have checked the matter with our distribution officer who informed me that we have been experiencing a number of problems with the new transport company. I am afraid that the delay in delivery was due to their unreliability.
I really must apologise for the inconvenience you have been caused. I assure you of a more
reliable delivery service in the future.
Meanwhile, I can arrange for the overdue order to be delivered to your factory by messenger within two days.
If you are happy with this arrangement, please contact me as soon as possible.
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